Once your order is dispatched DPD will get in contact with delivery details and tracking information which you can use to track your order. If you have not received your order within the expected timeframe, please contact our customer service team so they can look into this for you. 

We will do all we can to edit or cancel your order if needed but please contact our customer service team as soon as possible as orders are processed quickly to ensure fast delivery. 

Your order number is the 6 digit number starting with "S" which can be found in the confirmation e-mail you received when you made your purchase. You can also find your order number by logging in or creating an account with the email address you used when you made your purchase and clicking on ‘Orders’.

If you placed your order before the cut off time, we will aim to have it delivered the next day. If the order is placed after the cut off time, it should be received within 2 days. Once your order is dispatched you will receive a shipping confirmation email. DPD will also get in contact with delivery details and tracking information. You can find more details on delivery and cut off times on our delivery page. If you have not received your order within the expected timeframe, please contact our customer service team so they can look into this for you. 

Unfortunately on occasion we may need to cancel an order. There can be a number of reasons for this so please contact our customer service team for further information. 

We offer next day delivery, next day morning delivery and a Saturday / Sunday service. You can find more details of these on our delivery page. Once your order is dispatched, DPD will contact you with the expected delivery date and time. If this isn’t convenient, you can use the options provided by DPD to amend your delivery.

We're sorry your order has arrived damaged. Please contact our customer service team as soon as possible so they can sort this out for you.  

We're sorry you've received the wrong item in your order. Please contact our customer service team as soon as possible so they can sort this out for you.  

If you have ordered more than one item, they may be shipped separately. If you haven't received all your items within the expected timeframe, please contact our customer service team as soon as possible so they can sort this out for you.  

We will do all we can to edit the address on your order if needed but please contact our customer service team as soon as possible as orders are processed quickly to ensure fast delivery. 

Once your order is dispatched, DPD will contact you with the expected delivery date and time. You'll then be able to use the options provided by DPD to add additional instructions for your delivery.

You have 14 days from the date of delivery to request a refund. Please check our returns page for full details about our returns policy. 

Most products can be returned for free but we do charge a £50 fee on all Air Conditioners and a £5 fee for spare parts. Please check our returns page for full details about our returns policy. 

We're sorry you've received a faulty product. Please contact our customer service team as soon as possible so they can sort this out for you.  

We aim to process your refund within a few days of receiving it. If you have not received your refund within 5 working days of the product being received back to us, please contact our customer service team so they can look into this for you. 

If you didn't purchase from Meaco directly, you will need to contact the retailer you purchased from to arrange a refund.