Telephone

UK customers Free call 0500 418 458

Overseas +44 (0) 1483 234900

Fax

01483 232700

E-Mail: sales@meaco.com

Address

Meaco (U.K.) Limited
Meaco House
Parklands
Railton Road
Guildford
Surrey
GU2 9JX

Company #: 5000418

VAT #: 587 8577 58

Prices

All prices are clearly stated throughout the site, we will monitor and adjust prices regularly to ensure that we always offer the best possible value for money. We therefore reserve the right to change any advertised price before you place an order.

Availability

All products and services are subject to availability and may be withdrawn at any time. If your order cannot be fulfilled you will be offered an alternative or given a full refund.

Delivery

Delivery is free to mainland UK.  For deliveries over water, which attract a surcharge from the carriers please contact the office on free call 0500 418458.

Payment

Payment can be made by any major credit or debit card listed at the bottom of each screen using the internationally recognised and supported SecPay secure payment system. Payment will be debited from your account when you order, i.e. before the despatch of your purchase. We will take all reasonable care, in so far as it is within our power to do so, to keep the details of your order secure but, in the absence of negligence on our part, we cannot be held liable for any loss you may suffer if a third party procures unauthorised access to any data you provide when accessing or ordering from our site.  We are signed up to the Verified by Visa and Mastercard SecureCode schemes to ensure that your card details are kept secure and you may be transferred to your card issuers website to verify your details.

Data Protection

We request your name, address and telephone number to enable us to provide you with an efficient after-sales service but we WILL NOT pass your name and address to ANY third parties.  We will not use your data for any form of mailing unless you have asked us to keep you up to date with product developments.

Privacy Policy

We are committed to protecting your privacy. We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act).

We collect information about you for 2 reasons: firstly, to process your order and second, to provide you with the best possible service.

We will not e-mail you in the future unless you have given us your consent. 

The type of information we will collect about you includes:

* your name
* address
* phone number
* email address
* credit/debit card details - these details are not retained.

We will never collect sensitive information about you without your explicit consent.

The information we hold will be accurate and up to date. You can check the information that we hold about you by emailing us. If you find any inaccuracies we will delete or correct it promptly.

The personal information which we hold will be held securely in accordance with our internal security policy and the law .

We may use technology to track the patterns of behaviour of visitors to our site. This can include using a "cookie" which would be stored on your browser. You can usually modify your browser to prevent this happening. The information collected in this way can be used to identify you unless you modify your browser settings.

If you have any questions/comments about privacy, you should email us at sales@meaco.com.

Returns and refunds

For consumer purchases you have seven days during which you can cancel your purchase and return the goods to us for a refund.  If you wish to do this please contact us in writing within seven working days of delivery.  If the goods are not faulty then you will have to return the goods to us at our offices at your own expense.  We can collect from you but carriers do charge a surcharge for third party collections and this will therefore be more expensive than if we delivered the item to you.  For example it costs us on average £35 plus VAT to collect an air conditioner.

If you do choose to return non-faulty goods to us we can only provide a full refund if you send them or return them in person and if the goods are in a re-saleable condition.  If the goods are not in a re-saleable condition a deduction will be made for this.  If the goods have been damaged in transit by your carrier then we will sign for them damaged and reduce the refund that we make to you by an amount appropriate to the damage.  You will then be able to claim against your carrier for the balance against their insurance.

You must package the goods correctly before the carrier can collect the goods to ensure that they are protected in transit.

This cancellation policy does not affect your legal rights — for example, if goods are faulty or mis-described.

Returns and refunds - Business customers

For business customers we do not allow the return of items over 20Kgs because of the high risk of damage in transit.  For all other items the seven day return period and terms remain the same as we have laid out for consumers.  This does not apply to faulty goods.

Damage in Transit

You have a reasonable time under law to examine the goods to see if they are in good condition.  But please if you spot any sign of damage to the outer packaging then please clearly sign for the goods as DAMAGED.  If you fail to do so we will not be able to claim for the damage against the carrier.  No other form of words such as 'unchecked' or 'unexamined' is acceptable, it must be DAMAGED if their is the slightest sign of a problem.  This helps us to reduce our costs and to keep our prices low.

For business customers we reserve the right to reject claims where the goods we not signed for damaged.

Faulty goods

If there is a problem with the goods, please contact us. We will deal with the matter in accordance with your legal rights.

Changes to these terms

These terms were last changed on 14th August 2008. 

These terms apply to your order. We may change our terms and conditions at any time, so please do not assume that the same terms will apply to future orders.

Product Guarantee

All products are supported by Meaco's and the manufacturer's guarantee which only includes uplift from customers on mainland UK and generally lasts for one year.  Fixed items such as wall mounted air conditioners, radiators and storage heaters will be dealt with on-site as far as possible.

Complaints

If you are unhappy with the service you have agreed then please contact us straight away. You can find our contact details at the top of this page or by clicking on 'All About Us' on the menu above.